Returns & Refunds

If for any reason you are not completely satisfied with your online purchase and would like to return the item for a refund, please contact me within  15 days of purchase.

Exempt from any refund are Bespoke commissions or any jewellery altered to a customer request.

Returns and Exchanges Policy

If for any reason you are not completely satisfied with your online purchase and would like to return the item for a refund, please contact Cinzia  within 15 days of receipt of your purchase.

Exempt from any refund are Bespoke commissions, made to order items or jewellery altered to a customer request.

Cinzia Callegari Jewelry. does not accept any responsibility for any items lost, stolen or damaged in transit. These responsibilities are those of the customer.

 

 

Exchanges

Unfortunately, we don’t exchange products. However, you can return an unwanted item to us for a full refund and place a new order for an alternative item.

 

Please Note

Returns received outside of the above stated timelines are accepted at the discretion of Cinzia Callegari Jewelry.

Refunds will be issued within 14 days of Cinzia Callegari Jewelry receiving your return.

All refunds of undamaged and unworn products that have been correctly return, will be credited to the customer via the original method of purchase.

Please refer to our standard refund policy for items that are exempt from refund.

 

Returning Faulty Good

  In the rare event that goods are delivered faulty or damaged please contact Cinzia  info@cinziacjewellery.co.uk or/and cinziasanc@yahoo.co.uk so we can arrange a replacement or a refund. If the package you receive is damaged or open please do not accept the delivery and contact Cinzia immediately to arrange a replacement. Should this occur, we will cover additional delivery costs and re-arrange delivery of a new replacement item.

Faulty items will only be accepted for return if the goods have been delivered to the customer damaged, or if a manufacturing fault occurs within the 2 months after delivery. All items that are returned as faulty will be assessed by Cinzia Callegari Jewellery  and any item displaying damage that is deemed to be a direct result of fair wear or accidental damage will not be accepted as faulty. We offer a full repairs service for such items. There will be a small charge for this service, to cover the cost of the repair along with any shipping costs incurred.